Non-refundable deposits
All deposits are non-refundable. This includes cancellations made within 30 days of the reservation date.
Sedan and SUV cancellations
Cancellations for sedans and SUVs must be submitted by email and received at least 72 hours before the scheduled pickup time. Failure to meet this notice requirement will result in a cancellation fee. Clients must retain the email confirmation of cancellation as proof. Fifty percent of the total amount will be retained after cancellation.
Specialty vehicle cancellations
For specialty vehicles, a cancellation fee equal to 50% of the total amount will be applied when the cancellation occurs within seven days of the scheduled trip.
Airport transfers and round trips
Cancellations for airport arrival and departure transfers must be received at least 72 hours before pickup. Each leg of a round-trip order must be cancelled separately.
If no vehicle or chauffeur is available for an airport pickup, the customer must contact the Airside Limo & Charter office before choosing an alternative mode of transportation. Failure to contact the office first will result in the full trip amount being charged.
Reservation changes
All changes must be communicated by email or online live chat. Changes cannot be made directly with drivers. A requested change must be received at least four hours before the scheduled pickup and is subject to availability.
If a requested change cannot be accommodated and the reservation is then cancelled, the original order will be charged in full.
Weather and unexpected mechanical issues
Inclement weather and unexpected weather-related mechanical issues are beyond our control. Airside Limo & Charter is not responsible for resulting delays.
Contact
Send cancellation or change requests to airsidelimocharter@gmail.com and retain the confirmation email. For urgent assistance, call 780-504-0509.
Last updated: September 2026.