All policies

Rental & Service Agreement

Customer liability, vehicle conduct, safety, overtime, property, mechanical, and service conditions for each rental.

Standard rental agreement

All deposits are non-refundable. The customer accepts responsibility for the conduct of all members of their party during the rental.

Mechanical breakdown

Airside Limo & Charter is not liable in the event of a mechanical breakdown while on charter. The company will only be responsible for making up lost time on a mutually agreed date.

Vehicle damage and sanitation

The customer assumes full financial liability for damage to the limousine or other vehicle caused during the rental by the customer or any member of their party.

  • Carpet or seat burn: $150 for each occurrence
  • Vehicle damage: starting at $250 and increasing according to the damage
  • Sanitation fee: $250
  • Fines resulting from the customer's party: payable by the customer

Conduct and legal requirements

Drug use is prohibited by law. The driver has the right to terminate the run without a refund when there is blatant, unsafe, or unlawful conduct by the customer or members of the party.

It is illegal to stand through the sunroof. Smoking is not permitted in some vehicles and remains subject to the driver's direction.

Overtime and waiting

Overtime charges apply after the first 15 minutes beyond the prearranged time shown on the run sheet. Additional time is billed in full-hour increments at the stated vehicle hourly rate.

Passenger capacity

Vehicles cannot be loaded beyond their seating capacity. Passenger and luggage selections must fit within the confirmed vehicle limits.

Personal property

Airside Limo & Charter is not responsible for articles left in the vehicle. Customers should check the vehicle for personal property at the end of the service.

Unsafe winter road conditions

Airside Limo & Charter is not responsible for delays or termination during winter when road conditions are unsafe, including unsalted roads, accidents, closures, or comparable hazards.

Contact

Questions about this agreement can be sent to airsidelimocharter@gmail.com or discussed by calling 780-504-0509.

Last updated: September 2026.

Questions about how a policy applies to a reservation? Call 780-504-0509 or email airsidelimocharter@gmail.com.